Our terms and conditions
Understand the policies that guide your experience with UGLY LOVES ME. We’ve outlined everything you need to know about ordering, secure payments, shipping, delivery times, returns, and customer support to ensure a smooth and transparent shopping experience.
Returns and refunds policy
UGLY LOVES ME wants every customer to feel confident in what they receive. Because every piece is created with care and attention to detail, we encourage customers to carefully check sizing and product information before placing an order.
If an item arrives damaged, incorrect, or has a fault, we’ll work to resolve the issue as quickly and fairly as possible. We believe in being transparent, respectful, and making sure customers have a positive experience with the brand.
Due to the limited nature of some collections and releases, returns or refunds may not always be available for change-of-mind purchases. However, customer satisfaction is important to us, and we’ll always do our best to help when there is a genuine issue with an order.
Design and intellectual property
At UGLY LOVES ME, all branding, artwork, logos, graphics, and original designs created by the brand remain part of our identity and may not be copied, reproduced, or used without permission. We put strong value into originality, creativity, and maintaining the unique vision behind every collection.
We are committed to creating authentic streetwear that reflects individuality and self-expression while respecting creative ownership and brand integrity. As the brand continues to grow, designs, collections, and product details may evolve to reflect new ideas and creative direction.
We believe in being transparent with our community and maintaining a strong connection between the brand, its vision, and the people who wear it.
Payment, order confirmation, and delivery
Customers should know that UGLY LOVES ME aims to make the ordering process simple, secure, and transparent from start to finish. All payments are processed securely at checkout, and once an order is placed, customers will receive a confirmation email with their order details.
Because many of our pieces are released in limited quantities, processing and delivery times may vary depending on demand and product availability. We always work to ship orders as quickly as possible while maintaining the quality and care behind every piece.
Customers should also ensure their shipping information is correct before completing their order to avoid delays or delivery issues. If there are any updates, issues, or unexpected delays with an order, we’ll communicate clearly and keep customers informed throughout the process.
General terms of service
Customers ordering from UGLY LOVES ME should understand that by placing an order, they agree to our store policies regarding payments, shipping, returns, and product availability. We aim to keep everything clear, fair, and transparent for all customers.
Because many of our pieces are released in limited quantities, some products may sell out quickly and availability can change without notice. We also reserve the right to update product designs, pricing, or policies when needed as the brand continues to grow and evolve.
Customers are responsible for providing accurate billing and shipping information when placing an order to help avoid delays or delivery issues. Once an order has been confirmed, processing begins to ensure every piece is prepared with care and attention to quality.
We also ask that all UGLY LOVES ME branding, artwork, logos, and original designs are respected as part of the brand’s identity and may not be copied, reproduced, or used without permission.
Most importantly, UGLY LOVES ME is built around individuality, confidence, and self-expression — and we want every customer to feel part of a community that stands out instead of blending in.